Privacy Policy

Effective Date: 24-09-2025

At FitnessEnergy, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or make purchases through fitnessenergy.co.uk.

By using our services, you consent to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our services.

1. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our operations or legal obligations. When updates occur, we will post the revised policy here with an updated “Effective Date.” Where required, we will also notify you via email or other communication methods.

2. Information We Collect

We collect personal information in various ways depending on how you interact with our website and services:

A. Information You Provide Directly

This includes data provided through forms, account registration, or during purchases:

Contact Information: Name, email address, phone number, mailing address
Order Information: Billing and shipping addresses, payment details, order history
Account Details: Username, password, and security question responses
Shopping Activity: Wishlist items, cart contents, and viewed products
Customer Support: Messages, feedback, complaints, or inquiries

Note: You may choose not to provide certain information, but this may limit access to specific features or services.

B. Information Collected Automatically (Cookies & Tracking Tools)

We use cookies and similar technologies to collect data automatically when you browse our site:

Device Details: Browser type, operating system, device type
Usage Data: IP address, pages viewed, time on site, referring URLs
Network Information: Connection type, mobile network, carrier information

For more details, see our Cookie Policy.

C. Information from Third Parties

We may receive information from external partners such as:

Payment Processors – for secure transaction handling
Analytics Providers – for understanding site usage and improving performance
Marketing Services – to provide tailored communications and offers
Shipping & Logistics Partners – to fulfil and deliver your orders

All third-party data is processed in accordance with this Privacy Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfilment: Processing purchases, shipping orders, and providing customer support
Account Management: Managing your profile, login credentials, and order history
Marketing Communications: Sending promotional emails or newsletters (opt-out available)
Site Improvement: Monitoring usage and trends to improve website functionality
Security & Fraud Prevention: Protecting against unauthorized activity and fraud
Legal Obligations: Meeting regulatory and compliance requirements

4. Cookies

Cookies are small text files stored on your device that help enhance user experience and site functionality.

We use cookies to:

Remember your preferences and login credentials
Analyse site traffic and behaviour
Deliver targeted advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain functionalities on our site.

For further details, refer to our Cookie Policy.

5. Sharing Your Information

We may share your personal information under the following circumstances:

Service Providers: To support services like payment processing, shipping, IT support, and analytics
Business Partners: For co-branded promotions, marketing, and analysis
Legal Requirements: If required to comply with applicable laws or legal processes
Business Transactions: In connection with mergers, acquisitions, or asset sales
Corporate Affiliates: For internal operational purposes

We may also share information based on your explicit consent, such as product reviews or social media integrations.

6. Third-Party Websites

Our website may contain links to third-party websites. These are outside our control, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.

7. Children’s Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.

8. Security of Your Information

We use appropriate technical and organizational measures to protect your personal information. However, no online platform is 100% secure. We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access – Request a copy of the data we hold about you
Correction – Request updates to inaccurate or incomplete information
Deletion – Request the removal of your personal data
Restriction – Request that we limit how we use your data
Objection – Object to processing of your personal information
Opt-Out – Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information below.

10. International Data Transfers

If you are accessing our services from outside the United Kingdom, please be aware that your data may be transferred to, stored, or processed in countries outside the European Economic Area (EEA), including the United States. We take steps to ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please reach out to us:

FitnessEnergy
Email: info@fitnessenergy.co.uk
Phone: +44 7453 366169
Address: 15 St. Peters Road, Leicester, England, LE2 1DF