Refund & Return Policy

At Fitness Energy, we care about your satisfaction. If you’re not completely happy with your purchase, we are here to ensure a smooth and easy process for returns and refunds.

1. 14-Day Return Policy

Time Frame:

• You have 14 days from the date of receiving your item to request a return for a refund.

Eligibility:
To qualify for a return, the following conditions must be met:

• The item is in the same condition as when you received it
• It is unused, unassembled, and in its original packaging
• You have the original receipt or proof of purchase

Do We Accept Returns?
Yes! We accept returns for both defective and non-defective items, as long as they meet the conditions above.

2. How to Start a Return

Get in Touch:

• Please email us at Info@fitnessenergy.co.uk to initiate your return.

Return Authorization:

• If your return is approved, we’ll provide you with detailed instructions on how to send back your item.
• Return Shipping Fee: You’ll be responsible for covering the return shipping cost of £3.99.
• Return Method: The item should be returned via mail.
• Return Label: A return label will be included in your original package.
• Restocking Fee: A restocking fee of £3.99 will apply.

Important Note:

• Any items returned without prior authorization will not be accepted.

3. Damaged or Incorrect Items

Inspection Upon Arrival:

• Please inspect your order as soon as it arrives.

Defective, Damaged, or Incorrect Items:

• If your item is defective, damaged, or not what you ordered, contact us immediately at Info@fitnessenergy.co.uk. We’ll work to resolve the issue quickly.

4. Non-Returnable Items

Some items cannot be returned. These include:

• Custom Products: Special orders or personalized items
• Perishable Goods & Hazardous Materials: We do not accept returns on perishable items, hazardous materials, or flammable goods.

Not Sure About Your Item?

• If you have any questions regarding whether an item can be returned, please reach out to us at Info@fitnessenergy.co.uk.

5. Refund Process

Refund Approval:

• Once we receive your returned item, we will inspect it and notify you whether your refund is approved or rejected.

Approved Refunds:

• If approved, your refund will be processed automatically to your original payment method within 14 business days.

Refund Delays:

• If your refund hasn’t been posted within 15 working days, please get in touch with us at Info@fitnessenergy.co.uk for assistance.

Bank Processing Time:

• Please be aware that it may take additional time for your bank or credit card company to process and post the refund.

6. Exchanges

Exchanges:

• We do not offer exchanges on any of our products.

Alternative Solution:

• If you are unhappy with your purchase, you can return the item for a refund, as long as it meets the return policy requirements. Once refunded, you can place a new order for the item you want.

Need Help?

• If you need assistance with this process, simply contact us at Info@fitnessenergy.co.uk.

7. Get in Touch

Have questions or need help with a return? Our customer service team is here to assist you:

• Email: Info@fitnessenergy.co.uk
• Phone: +44 7446 140036

Customer Service Hours:

• Monday to Friday: 09:00 – 17:00
• Saturday to Sunday: Closed

We are here to support you and ensure that your experience with FitnessEnergy is a positive one!