Refund & Return Policy
At FitnessEnergy, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re committed to making the return and refund process as smooth and hassle-free as possible.
1. 30-Day Return Policy
⏱ Return Timeframe
You have 30 days from the date of receiving your item to request a return for a refund.
✅ Eligibility Criteria
To be eligible for a return:
- The item must be in its original condition, as received.
- It must be unused, unassembled, and returned in the original packaging.
- You must provide the original receipt or proof of purchase.
📦 Accepted Returns
We accept returns for both defective and non-defective items, provided the above conditions are met.
2. How to Initiate a Return
📧 Contact Us
To begin the return process, email us at info@fitnessenergy.co.uk.
✅ Return Authorization
Once your return request is approved, we’ll provide detailed return instructions, including the return address.
🚚 Return Shipping
- Return Shipping Fee: £0
- Return Method: By post (mail)
- Return Label: A pre-paid return label will be included in your original package.
- Restocking Fee: £0
⚠️ Important: Returns sent without prior authorization will not be accepted.
3. Damaged or Incorrect Items
📦 Inspect Upon Delivery
Please inspect your order immediately upon arrival.
🛠 Faulty or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us right away at info@fitnessenergy.co.uk, and we’ll resolve the issue promptly.
4. Non-Returnable Items
The following items are not eligible for return:
- Custom or Personalized Products (e.g. special orders)
- Perishable Goods
- Hazardous or Flammable Materials
❓ Not sure if your item qualifies? Contact us at info@fitnessenergy.co.uk for clarification.
5. Refund Process
🔍 Inspection & Approval
Once your returned item is received, it will be inspected. You’ll be notified whether your refund has been approved or rejected based on the return condition.
💳 Refund Timeline
If approved, your refund will be processed to your original payment method within 14 business days.
⏳ Delayed Refunds
If you haven’t received your refund after 15 business days, please contact us at info@fitnessenergy.co.uk.
🏦 Bank Processing Time
Please allow additional time for your bank or credit card provider to process and post the refund.
6. Exchanges
🔄 Exchange Policy
We currently do not offer exchanges.
If you’d like a different item, simply:
- Return your original item for a refund.
- Place a new order for the item you prefer.
7. Contact Us
Need help with a return or have questions? Our friendly customer support team is here to assist you.
- Email: info@fitnessenergy.co.uk
- Phone: +44 7453 366169
- Address: 15 St. Peters Road, Leicester, England, LE2 1DF
📅 Customer Service Hours
- Monday – Friday: 09:00 AM – 05:00 PM (GMT)
- Saturday – Sunday: Closed
We’re here to support you every step of the way and ensure your experience with FitnessEnergy is a positive one.