Shipping Policy

At FitnessEnergy, we strive to provide a hassle-free and efficient shopping experience for our valued customers across the United Kingdom. We want you to enjoy your products as soon as possible, so here’s everything you need to know about our shipping process:

Where We Ship

We’re proud to offer shipping to all corners of the United Kingdom, including England, Scotland, Wales, and Northern Ireland. While we currently don’t offer international shipping, we’re working hard to expand our reach to other countries soon!

Shipping Options & Costs

We provide one straightforward shipping option:

• Standard Delivery
  • Delivery Time: 2-4 business days
  • Cost: £3.99

Order Cut-Off Time

To ensure your order gets processed the same day, please make sure to place it before 4:00 PM (GMT). Orders placed after this time will be processed on the next business day.

Order Processing Time

• Once your order is confirmed, our team will begin processing it within 1 to 2 business days (Monday through Friday).

Delivery Timeframes

• After dispatch, your order will typically reach you within 1 to 2 business days, depending on your location. This means that from the moment you place your order, your total delivery time will range from 2 to 4 business days.

Track Your Order

• We’ve made tracking your order easy! Once your package is on its way, we’ll send you an email with all the details, including a tracking number and a link so you can follow your order’s journey directly through the courier’s website.

Delivery to Remote Areas

• Some remote locations within the UK may experience longer shipping times or additional delivery charges. If your order falls under this category, we will notify you in advance by mail.

Lost or Damaged Shipments

• While we take great care in packaging and sending your items, things don’t always go as planned. If your package is lost or damaged in transit, please reach out to us within 7 days of receiving your tracking information. We’ll sort it out quickly by either replacing the item or issuing a full refund.

Returns & Exchanges

• We want you to be completely satisfied with your purchase. If you decide your product isn’t quite right, you have 30 days from the delivery date to return it. To be eligible for a return, items must be in unused condition with original packaging. For full details, please check our Returns & Exchanges page.

Customer Support

• Need help or have questions about your order? Our customer support team is here for you. Simply drop us an email at info@fitnessenergy.co.uk, and we’ll get back to you as soon as possible!